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Sphalaphala Hair

Refund Policy

REFUND/EXCHANGES POLICY

  1. May I exchange/get a refund for my order?
  2. Which items are not eligible for exchanges/refunds?
  3. Why are Sphalaphala hair extensions/wigs non-exchangeable and non-refundable if opened/used?
  4. How can I exchange/return my order?
  5. Do I have to pay the courier fees for my exchange/return?
  6. What is the exchange period?
  7. Do you offer replacement on defect products?

 

  1. May I exchange / get a refund for my order?

We are more than happy to accommodate exchanges and refunds of hair extensions that are in the original packaging condition (resell-able condition) as it was when received from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in-tact as it was received by the customer.

For any service complaints or refund requests relating to services, each matter is assessed case by case and attended as such. Refunds will be processed based on eligibility of the claim.

All refunds will be processed within 7days.

  1. Which items are not eligible for exchanges/refunds?

We will not be able to test whether the following items have been opened / used, therefore for hygienic reasons we will not accept any exchanges or refunds on them.

***ALL hair purchased on sale are considered FINAL SALE items and are not eligible for returns or exchanges.***

***SPHALAPHALA PIXIE WIGS are considered FINAL SALE items and are not eligible for returns or exchanges.**

***SPHALAPHALA PONYTAILS are considered FINAL SALE items and are not eligible for returns or exchange.***

  1. Why are Sphalphala Hair Extensions non-exchangeable if opened?

For safety and hygienic purposes and to protect all our clients from a safety precaution perspective, we do not accept extensions that will not be re-useable or re-sellable.

  1. How can I exchange / return my order?

You may contact on 031-9172294 or email us  (hello@sphalaphalasalon..co.za) within the industry leading fourteen (14) day exchange period.. All SPHALAPHALA Hair Extensions must be shipped back in original packaging condition (resell-able condition) and new as it was when shipped from us, Packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice. We will then provide you with our return address and instructions, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

For items purchased and customized at Sphalaphala Salon, items will only be refunded if in a sellable condition. Refunds exclude all labor costs incurred in the customization and wig making process. Customer will be liable for all labor costs incurred by the Hairgicians.

  1. Do I have to pay for the courier of my exchange/return?

Yes. ALL COURIER FEES ARE NON-REFUNDABLE. You are responsible for all exchange courier costs and we recommend that you use a reputable courier company as SPHALAPHALA will not be held responsible for lost returns. Refunds for any return exclude the initial courier cost paid to ship your package, that shipping fee is also non-refundable.

  1. What is the exchange period?

We will provide an exchange for unopened/unused hair within industry leading fourteen(14) days of the date that you receive your hair extensions.

  1. Do you offer replacement on defect products?

 

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that has a defect or quality issue, please email ([email protected]) within 7 calendar days from the date you received your package. Note that once hair is customized or otherwise processing the hair VOIDS the opportunity for a replacement if it applies. If Sphalphala verifies and agrees that the product is defective in any way, we will then exchange or replace the item.

 

If there is no valid product defect or issue with the product a refund will not be processed, and a replacement will not be issued.

 

 

 

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (LACE CLOSURES, LACE FRONTALS & FULL LACE WIGS), WHEN THEY RIP, TEAR OR BEGIN TO BALD THEY CAN NOT BE RETURNED, EXCHANGED OR REPLACED. FIXING OF LACE PRODUCTS ARE DONE AT YOUR OWN COST.