FAQs

SPHALAPHALA FAQs:

After I place my order, how long will it take to receive my order?

It takes 2 to 5 days to receive your order. All Orders are subject to business days and are subject to the shipping method chosen by the customer

Can my hair be dyed or coloured?

Yes! You can colour or dye any of our hair. However, we do suggest that you get a professional to do so. Colouring any Hair can be messy and complicated and should always be done by one of our Hairigians.

What if I don’t like the hair when I received my order?

We are more than happy to accommodate exchanges and refunds of hair extensions that are in the original packaging condition as it was when received from us, meaning it cannot be combed, washed, brushed, cut, worn, coloured or altered in any way. Original ties must remain in-tact as it was received by the customer and Must be in Resell-able Condition

All refunds will be processed within 7days

• Refunds will be processed based on eligibility of the claim.

How long will my Sphalaphala Hair Last?

Our hair is guaranteed to last many years with proper care.

Can I cancel my order?

If you would like to cancel or change an order, contact us at [email protected] immediately. We will do everything to accommodate your request. However, shipped items cannot be cancelled or changed.

Can I get an update on my order?

Yes. Sphalaphala Hair will send you an email to update you about the progress of you order.

What is the difference between the Bougie and Luxe Range?

BOUGIE RANGE – The Bougie range is a collection of quality virgin hair custom made wigs & limited edition textures that are ready-to-wear.

LUXÈ RANGE– Our collection of premium, luxurious quality virgin hair. The perfect indulgent treat for a Queen! The finest selection of raw and double drawn hair.